The Pepco culture of finding innovative methods to satisfy customer demand by growing the business in ways the other reps did not imagine began in 1965. Now in our third generation, that culture of exceeding customers’ and manufacturers’ expectations continues to thrive.
Through all our growth, we’ve maintained our core principle of exceeding expectations every day, so we can build relationships for life. We continually promote and reinforce our E^3 culture, which creates a company dedicated to being the solution for its customers. Let our culture of excellence, experience and expertise work for you as we build a mutually profitable lifelong relationship.
The E^3 award recognizes the individual who best defines the E^3 cultural philosophy. Each year, the entire company votes for who best practices the culture of Exceeding Expectations Everyday.
In 2004, I graduated from the University of North Texas with my M.S. and joined the Plumbing and HVAC wholesale industry. I began working in the warehouse for a local wholesaler. Over the next 5 years, I worked my way to the counter, Inside Sales, Outside Sales, and Operations Manager at various branches. In 2009, I joined the Pepco Team as the Customer Service and Operations Manager. During my time at Pepco, I have been a part of many projects from coordinating the construction prior to moving to Gemini Lane the implementation of a new phone system. My proudest achievement occurred in 2015 when we built the Razorback Wet Lab. Over the course of 6 months, myself and the team put in countless hours converting a blank room in the office into a fully functioning wet lab training center. The lab contains a functioning tankless water heater, shower, pedestal lav, and trench drain in addition to the tear down commercial water heaters and displayed Uponor EcoFlex installation. All the water piping in the room is completed in Uponor piping. Not only was this a great learning experience, but it allows for me to continue to train my staff and our customers on a daily basis.
David Norris consistently goes above and beyond for every employee and customer of Pepco. He deals largely with Apollo and Multifittings, but has an in depth knowledge of the entire industry. which allows him to help train and motivate fellow employees.